You will be awarded points for your Kent Express purchases and earn points per pounds spent. Please see the table below for more information.
| Order Amount (ex VAT) | Points Earned per £ Spent |
| Up to £450 | 1 |
| Between £450 and £750 | 2 |
| £750+ | 3 |
Where can I see my points balance?
You can view your points balance in your account area.
When will points be added to my account?
We will update accounts monthly.
Do points have a monetary value?
No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors relating to the set up of each individual campaign.
Can I buy additional points?
No – you are unable to buy additional points for reward orders. Only points awarded through the scheme can be used towards rewards and no additional payment can be taken.
Can I choose where my order is delivered to?
No – we will deliver your reward to the practice address held against your account. If you find your practice address details are incorrect please email enquiries@my-rewards.com, quoting your account ID number, before placing your order.
Am I able to add any additional information when placing my order?
Yes – when placing the order, you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.
How long does it take to deliver my order?
Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for delivery.
Can I cancel my order?
Yes you can cancel your order providing it hasn’t yet been dispatched. Please email enquiries@my-rewards.com quoting your account ID number, with the order reference as soon as possible after you have placed the order.
Can I check the status of my order?
Yes, to check the status of your order please log onto your account where you will be able to view all orders that you have placed. When an order is placed it will show as pending until it is shipped where the status will be updated to dispatched. Please allow up to 5 working days for delivery.
My rewards have not arrived?
Please feel free to contact enquiries@my-rewards.com quoting your account ID number with your order number if your reward has not been dispatched after 10 working days of placing the order.
What if my reward is faulty?
Please email enquiries@my-rewards.com quoting your account ID number with the details and we will contact the supplier to resolve this for you as soon as possible.
I have forgotten my log in details.
Please contact enquiries@my-rewards.com quoting your account ID number with your full name and the name of the campaign you are registered to.
We aim to respond to all queries within 48 hours.
Please be advised that our office hours are Monday to Friday 9am – 5.30pm excluding Bank Holidays.
We thank you for your patience.
