"Administrator" means Corporate Rewards Ltd, programme administrator
"Participant" is defined as Kent Express customers who has accepted these Terms and Conditions of Use.
"Programme" is defined as Practise Points and all its component parts.
"Website" is defined as practicepoints.my-rewards.com
These Terms and Conditions of Use apply to Kent Express, Practice Points
The Practice Points scheme is available to UK residents only. Corporate accounts, institutions and dental suppliers are excluded from the scheme.
Customers are required to register and provide a valid email in order to be awarded points. Registration data may be validated against your Kent Express customer account details before you are able to start earning points. Enrolment in the Practice Point Scheme will be confirmed by email. Retrospective point adjustments will not be made without a copy of a valid enrolment email.
Kent Express reserves the right to refuse membership of the scheme, refuse redemption of points, change or suspend the scheme at any time, and for any reason, at its sole discretion. Practice Points carry no retail value. Terms & Conditions are subject to change without prior notice.
Points are awarded per order as follows:
Order up to £450 (ex VAT) 1 point per £ spent
Order up to £750 (ex VAT) 2 points per £ spent
Orders of £750 and above (ex VAT) 3 points per £ spent
All figures quoted are less any credit notes issued and are exclusive of VAT.
In compliance with the Medicines (Advertising) Regulations 1994, Anaesthetics and Licensed Medicines are excluded from Kent Express Practice Points Scheme, so points cannot be earned on these items.
In the event that the Customer earns Practice Points by ordering specific items, claims for a reward under the scheme, then refunds some or all of those items, we will deduct the relevant number of Practice Points from the Customer’s account. In the event that a Customer’s account has a negative points balance, we reserve the right to invoice the Customer for the value balance of the item(s) claimed using those Practice Points at any time. We may freeze the Practice Point account until full payment of this invoice is received.
Points will be allocated retrospectively on a monthly basis, so will not show on your account immediately after placing a qualifying order. Kent Express Practice Points 2017 are valid until 31st December 2017. It is the Customer’s responsibility to ensure all valid Points are redeemed prior to this date. Kent Express standard terms and conditions apply.
Practice Points cannot be transferred between accounts.
When an account is closed it is the customer's responsibility to redeem any earned points prior to the scheme expiry date.
Retrospective point adjustments/corrections to points will only be made for points acquired during the current scheme period, and will be at the sole discretion of Kent Express and The Administrator.
Points may only be redeemed via the Programme Website Administrator. Rewards, once chosen, can only be changed if the redeemer contacts enquries@my-rewards.com quoting your account ID number within 24 hours of the redemption.
Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Kent Express to the Participant.
Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.
Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.
Substitution
In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value. If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
Practice Points gifts will be sent to the account billing address only. Items claimed through the Practice Point scheme will be delivered to the address held under the “bill to” account. It is the individual account holder’s responsibility to ensure that any rewards claimed under the scheme are received by the right person at the bill to address.
The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.
Participants should not accept delivery of items that have been delivered where the packaging is damaged. Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped. If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.
Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.
Returns
Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.
The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.
Kent Express is unable to take responsibility for tax due on Practice Point awards and/or gifts. Financial Advisors and Accountants should be contacted to understand any specific tax liability that may arise.
Any queries on gifts redeemed should be forwarded to The Administrator by email to enquiries@my-rewards.com
Kent Express are unable to provide information on your points balance, delivery times, dispatch of items or receipt of returns; these queries must be directed to enquiries@my-rewards.com
No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Kent Express’s decision shall be final. Kent Express and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.
Kent Express} and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive scheme agree that Kent Express and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a reward, or from participation in this promotion. Nothing in this clause shall limit Kent Express or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
